Shipping
Information
Canada
We offer free ground shipping by Purolator
on orders over $199 in Canadian dollars (before taxes) in
all provinces and territories (excluding the arctic and remote locations). Delivery takes
from 3 - 9 days depending on your location.
Canadian orders are shipped directly from Calgary,
Alberta. Your parcel will be delivered to your door
(or location of your choice in Canada), with no customs fees or import duties.
A flat shipping rate of
$12.95
in Canadian dollars is charged for ground
service on orders being delivered within Canada. We
also have a Purolator Air option which takes from 2 - 3 business
days. The cost for the Air Service is $26.00 in
Canadian dollars.
Purolator is unable to ship to PO Box numbers. If a
PO Box number is given without a street address, your
parcel will be shipped by Canada Post using Expedited
Ground Service.
Due to expiration of a cost sharing program, we regret
that we can no longer subsidize shipments going to the
Arctic and other remote locations that can only be
supplied by Air Service.
If you reside in the Arctic or a remote location, we suggest
you call for shipping rates, or place a phone order.
We will then call within 24 - 36 hours (excluding
weekends) to provide an accurate
shipping amount.
Restrictions on
Orders containing Candles
Orders containing
Candles cannot be shipped via Ground Service between June
1 and September 15. Orders containing Candles must
be shipped by Air, and all Air shipments will be shipped
on the Monday or Tuesday of the week. The temperature
in courier trucks can exceed 60 degrees Celsius, in trucks
parked over the weekend; causing the candles to
melt. This is why orders containing candles must be
shipped by Air during the summer months. Exceptions
can be made for 1 day service areas (Alberta) and for
northern destinations.
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USA
We offer free ground shipping on
all orders over $199 in US dollars for delivery locations
within the USA, and its territories.
American orders are
shipped directly from Great Falls, Montana. Your
parcel will be delivered to your door (or location of your choice in
the USA), with no customs
fees, import duties or taxes.
We charge a flat rate of $9.95
in US dollars for ground
service on orders being delivered to the United States and
it territories. Delivery takes from 4 - 9 business days. We also have an Air option which takes from
3 - 4 business days. The cost for the Air Service is
$23.75 in US dollars.
All shipments other than APO / FPO and PO Box addresses are shipped
by FedEx service.
Orders shipped to APO / FPO military addresses and PO Box
numbers (without a physical street address) are shipped
by the United States Postal Service. Please allow extra time for delivery,
especially if the shipment will need to be transported to an
overseas military base.
Restrictions on
Orders containing Candles
Orders containing
Candles cannot be shipped via Ground Service between May
15 and September 30. Orders containing Candles must
be shipped by Air, and all Air shipments will be shipped
on the Monday or Tuesday of the week. The temperature
in courier trucks can exceed 140 degrees Fahrenheit, in
trucks parked over the weekend; causing the candles to
melt. This is why orders containing candles must be
shipped by Air during the summer months.
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International
(Outside Canada & USA)
Wonderful Wedding Warehouse will also ship to the countries
listed on the order checkout page. We do not offer
flat rate shipping to these countries, and shipping costs
will be calculated manually, depending on the destination
and weight of your order.
For international orders, once you have filled out your
shopping cart and have gone to payment methods page, please
select the "payment by phone" option. We will
call you within within 24 - 36 hours (excluding weekends) to give you an accurate
shipping amount, and confirm that you wish to proceed with
your order. Your order will not be shipped until
these steps are completed.
Customers outside Canada and the United States, and its
territories are responsible for duties and foreign taxes.
Please check with your customs office, to verify custom
fees, import duties and taxes.
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Back
Orders/ Discontinued Items Our
website is updated on a timely basis for items on back order
and for discontinued items. However inherit delays in
the supply chain, may on rare occasions allow a Back Ordered
or Discontinued item to be ordered, before it can be removed
or updated on the website.
You will be notified of back orders / discontinued items within
24-36 hours (excluding weekends). You have the
option of holding the shipment until the backordered item
arrives in stock, substitute for another item, cancel the
back ordered / discontinued item, or cancel the entire order
if you wish. Your order total will be adjusted
accordingly.
If we receive no correspondence from you, by phone
or email within 5 business days, the remainder of the
order (excluding the back ordered item(s), will be shipped and
you will be refunded for the
unavailable item(s).
You always have the option to re-order the out of stock or substitution
item(s) once it becomes available. This re-order will be
treated as a new order, and all applicable charges will apply, as a new order.
Please note that back orders are few and far between; however, we advise
that Customers order early to allow for any possible
delays. Remember, "Plan Ahead to be Wed".
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